RETURN AND REFUND POLICY

RETURN AND REFUND POLICY2020-04-22T13:02:25+00:00

RETURN AND REFUND POLICY

Thank you for shopping at PHIDAL.

Please take the time to read our return policy.

RETURNS

As you may or may not be aware, custom printed products cannot be restocked and, therefore, are not returnable. The industry standard for customized products dictates a no return / no refund policy. Blank, unprinted items also cannot be returned because once the product is cut and sewn, it is deemed to be customized.

CUSTOMER SERVICE  

Returns, Replacements and Refunds: 

Thank you for supporting our business.  

We, at Phidal are very sorry to hear that you are having a problem with one of our products.  

We, at Phidal strive to create the best possible books and we are committed to our customers satisfaction. 

 

Fast Answered Questions: 

I am having a problem with one of your books. How do I proceed with getting a refund or a replacement? 

  • If the book you purchased is defective (example: pages in the wrong order, stickers that will not stick or a similar problem), please contact our customer service department at returns@phidal.com and we will do everything possible to resolve this matter. We will need the ISBN number of the book, INV# on the back of the bookorder number confirmation and your shipping address to proceed with a replacement copy at no cost or a refund. Please note that refunds or replacements will be issued upon evaluation and examination of the matter in detail. 
  • If upon reception of purchase and no later than fifteen (15) days of reception of purchase, your book is received damaged, please contact our customer service department at returns@phidal.com for a replacement copy. We will need the ISBN number of the book, INV# on the back of the book, order number confirmation, a digital image of the item depicting the problem and your shipping address. Please note that all damaged books will only be replaced if our customer service department has been contacted within the 15-day delay and once we have evaluated and examined the damage. (Please note that replacements are subject to availability of title). 
  • For all other inquiries, please feel free to contact our customer service department at orders@phidal.com and we will do our best to answer all of your concerns. 

How long will it take for me to receive my purchase. 

Orders will be consolidated on a weekly basis and shipped via USPS Media Mail services. Delivery time may vary due to weather or other delays out of our control. Current shipping transit per the USPS website is up to 8 business days depending on the destination state.  

 

CONTACT US 

If you have questions or comments about our policy or our practices, you may contact us by email at orders@phidal.com. 

Please note that information submitted to the Sites via a “contact us” or other similar function may not receive a response. We will not use the information provided via these functions to contact you for marketing purposes unrelated to your request unless you agree otherwise. 

 

Phidal